Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Website Control Panel you can find a detailed Help Center section featuring a lot of instructional articles and regularly asked questions. They are contributed by our support team of competent technicians. Just fill in your question and our clever software will offer you the most suitable answer.

  • Top quality support service

  • Instructional Video Clips

  • For people who prefer to find out how to rectify a frequently experienced problem by watching an instructional video, we’ve added a selection of video tutorials to our Website Control Panel. All the tutorial videos are brief and easy to grasp. They offer step–by–step demonstrations of various website management operations.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • We back up our semi–dedicated servers with a 24/7 customer support service and a 1–hour support ticket response time guarantee. Our skilled support engineers will be online for you day and night to respond to your queries and to troubleshoot any problem that you may stumble upon. Just open a ticket from the Help Center and we will respond quicker than you can say Jack Robinson.