A 60–Minute Support Ticket Response Guarantee
We offer a one–hour response time warranty for any support ticket or e–mail that you send to the customer service staff. We’ll rapidly answer all standard queries and forward the matter to our admins in case further assistance is needed. If you order the Optional Admin Services package, we will execute any of the included server administration tasks at a time that has been discussed with you upfront.
A Top–Notch Customer Care Service
We’ll be available to you 24x7 to reply to any questions that you may have regarding our Website Control Panel or any of the applications that we have installed for you on the dedicated server. If you also need assistance with server admin procedures, you can examine our Optional Admin Services package, which includes data backup hard drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and software installation services
An Intuitive Help Area
Our Website Control Panel was preinstalled for each dedicated web hosting plan. Among its functionalities is a rather handy integrated knowledgebase that will walk you step by step on all the actions that you can perform. The majority of educational articles have video versions that demonstrate all the operations that you can perform in a highly illustrative manner. You can find the help articles and the video tutorials in the top right corner of each section of the Website Control Panel.