Discover precisely what phone support entails in the web hosting community.
Despite the fact that this isn't the most importantaspect in order to recognize a dependable shared hosting provider from a bad one and a reseller from a real provider, the option to call and talk with a live person is an indicator that you aren't working with a one-person service provider and that you will be able to reach someone if you're in need of support. The telephone support for website hosting services may vary from basic to expert, thus the issues which can be resolved with a call vary depending on the company. In most cases, these matters are more basic and include billing or 1st level technical issues because more complex tasks usually need a support ticket where both you and the administrators can follow what's going on with a given issue. Nevertheless, the option to phone call your supplier will save you considerable time and efforts for the numerous small issues that will eventually show up at the time you manage your web hosting account.
Phone Support in Shared Hosting
We know that being able to talk to a live agent is rather important, so we have three support lines around the globe (USA, UK and Australia) and you are able to contact us over the phone for 14 hours every day. In case you consider buying one of our shared hosting plans
, for instance, you can call us and find more about our solutions prior to ordering so as to make sure that we do meet all of the system requirements for your sites. After your purchase, you will be able to contact us about any sales and billing issues you may have, or receive any general or basic tech information you need. We have aimed to find the optimal balance between phone and ticket support, so for entirely technical matters you can use the ticketing system, that will help you monitor the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
Any time you want more details for the semi-dedicated plans
that we provide, you have the option to call one of the three support phone lines that we have around the globe - in the United States of America, the United Kingdom and Australia. Thus, you can check in advance if our solutions are appropriate for your sites. In case you're already our customer and you've got a semi-dedicated account, you are able to get in touch with us over the phone for fourteen hours a day about any billing or general questions. For entirely technical matters you are able to employ our ticketing system to communicate with our tech support because sometroubles simply require additional time to be dealt with, but we will help you over the phone with many minor tech problems as well, saving you time and efforts.