One-Hour Response Guarantee
Would you like to learn more about the 1-hour response time guarantee and how you can take full advantage of it in your capacity as customer?
Should you ever encounter a problem with your website and be unable to solve it yourself, ask the hosting provider’s support staff to assist you to bring the site back online. A fast solution would be the best-case scenario, but lots of hosting companies respond within 24 hours or even more, all the more so if you’re working with a reseller. Even if your problem can be solved quickly, your website may not work properly or it may not be accessible at all for a long stretch of time, so you may lose prospective customers as it’s extremely unlikely that anyone would ever return to a site that’s out of order. Because of this, you need to make certain not only that you can reach your hosting provider, but also that they can respond and help you in a well-timed manner. If an app update does not proceed smoothly or if you erase something by chance, for instance, the website must be restored promptly in order to avoid prolonged inaccessibility.
One-Hour Response Guarantee in Shared Hosting
In case you are using one of our shared hosting plans
and you have a question or bump into some challenge, you can contact us 24-7 by opening a technical support ticket or by sending an e-mail and we promise that you will receive a reply in less than 60 minutes. In case the issue can be sorted out, we will do it before we reply to you, whereas if there is something that you need to do on your end, we will give you all the needed information – what possible solutions to try, what settings to check, etc. Usually, you will get a reply within no more than 30 minutes, which goes to say that waiting for hours and hours on end or even for more than one day to receive help is something out of the question. Our 60-minute reply guarantee applies to any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our technical support staff reps will be at your disposal all the time and they will answer any ticket that you open from your web hosting Control Panel within one hour max. The response time is guaranteed no matter if you have a generic enquiry in regards to your semi-dedicated server
or you encounter some difficulty and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we will be there to help you, as we are available 24 hours a day, 7 days a week to handle any billing, technical or general issue. If you get in touch with us about anything that is within our capability, we’ll resolve it before we reply to you, which goes to say that you will not have to wait for hours or days while the problem lasts. If there’s something that you have to do on your end, we will supply you with the necessary information – what workable solutions to try out, what actions to take, etc.