A live chat is a real-time way of communication between a hosting supplier's support team and its clients. It is a very efficient method to get some information about the web hosting services or get some problem resolved as you're speaking with a live agent. The benefits of using a live chat service instead of calling or opening a support ticket are the smaller chance of errors when you exchange information such as usernames or domain names, the quicker response time because the communication is real-time and the fact that you do not have to stay on the chat constantly - you are able to do something else while the agent investigates the issue in question. In addition, you are able to connect with a live chat room from any computer which is connected to the Internet, avoiding the phone rates that you will need to pay in case you're calling to a different country.
Live Chat Support in Shared Hosting
In addition to the phone and ticket support, we provide live chat support as well. You'll be able to get in touch with us every single day, which includes weekends and holidays, and we will give you more info about the shared hosting plans
that we offer if you are not among our customers yet, or about common and billing questions if you already have an account. Although for entirely tech matters you'll have to open a trouble ticket to our technical support team, as such issues will require additional time to be taken care of, you can still contact us through our live chat for some tech information. To give you an example, we are able to assist you to set up an email address in your e-mail client or troubleshoot various issues, saving you a long time. Even when our phone lines are already off for the day, you can talk with a live person.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we supply with our semi-dedicated plans
, you can find the answers for any questions you have or have various problems resolved right away. Our service is available each and every day, therefore you can speak with an agent even on weekends and holidays. In the event that you're unsure which plan would be better for your sites or if our hi-tech cloud hosting platform matches some system requirements, you may join our live chat prior to purchasing anything. If you are a present customer, you're able to find more information about billing issues, account settings and a number of common tech issues you may experience, for example if you can't install an email account in a client on your PC. Our live chat will save you plenty of time regardless where you are or when you contact us.