There are different ways to touch base with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a trouble ticket system. It’s the least complicated medium of communication for a variety of reasons. If no customer support staff member is free at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably hit home. Besides, you can copy and paste large pieces of information without worrying about misprints, and if a given problem requires more time to be resolved or a number of responses have to be exchanged, all the information will be in the same place, so each party can always see the comments supplied by the other one. The negative side of using tickets to touch base with your web hosting company is that they’re usually separate from the web hosting platform, which means that if you need to supply info or to follow directions, you will need to use no less than 2 separate systems and this number may grow in case you desire to manage a handful of domain names. On top of that, lots of hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting a response.