There are different ways to touch base with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a trouble ticket system. It’s the least complicated medium of communication for a variety of reasons. If no customer support staff member is free at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably hit home. Besides, you can copy and paste large pieces of information without worrying about misprints, and if a given problem requires more time to be resolved or a number of responses have to be exchanged, all the information will be in the same place, so each party can always see the comments supplied by the other one. The negative side of using tickets to touch base with your web hosting company is that they’re usually separate from the web hosting platform, which means that if you need to supply info or to follow directions, you will need to use no less than 2 separate systems and this number may grow in case you desire to manage a handful of domain names. On top of that, lots of hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting a response.
Integrated Ticketing System in Shared Hosting
In stark contrast with what you may find with a lot of other web hosting companies, the trouble ticket system that we are using with our shared hosting plans is an indivisible part of the Hepsia Control Panel, which is included with all accounts. You will not need to remember several sign-in names and passwords, since you’ll be able to manage your tickets and the hosting account itself from one single place. So, in case you have an enquiry or come across an obstacle, you can get in touch with our customer care team representatives immediately. Our ticketing system comes with a smart search functionality. This implies that even in case you have opened a lot of tickets over the years, you will be able to find the one that you want without any hassles. Moreover, you can read knowledge base recommendations for handling commonly experienced predicaments.
Integrated Ticketing System in Semi-dedicated Servers
We deem it more efficient to manage everything from one place, which is why we have implemented a support ticket system into the custom Hepsia Control Panel, which comes with each single semi-dedicated server account. This will allow you to manage the correspondence with our client service staff along with your semi-dedicated server account, which means that you won’t have to remember an additional log-in name for some other system. You will be able to post a new ticket or to track down the status of an old one with no more than several clicks whilst you are browsing the files hosted in your account. Furthermore, you can go through older tickets using a clever search box or check applicable help articles, which provide solutions to common predicaments. The inbuilt ticketing system is closely monitored 24x7 with the maximum response time being only 1 hour, so there will always be somebody to help you out.