24/7 Customer Support
Find out more about what ‘customer support’ signifies in the hosting world and about the different support types.
Being able to communicate with your shared hosting company any time you have any sort of questions or experience any difficulties is very important and how fast they will answer and react can be essential, especially if your site is business-oriented, as longer downtime often means losing potential clients. The support options are an easy way to identify actual providers from resellers. The second in most cases respond just to e-mails or support tickets and you'll need to wait for a whole day or even more in order to get an answer. If your problem calls for several responses, you may end up losing a few days in order to get a simple problem solved. When you use a legitimate and trustworthy website hosting provider, you will be in a position to connect with the support anytime and receive a quick reply no matter what the issue or your question is - customer, pre-sales or tech one.
24/7 Customer Support in Shared Hosting
We offer 24/7 customer, billing and technical support for our shared hosting plans
. Even if you are not our client yet and you have questions, we can give you a hand without delay and give you the necessary information, so as to give you a choice to make an informed decision when you obtain a new website hosting account. We're available at any moment, including weekends and holidays, and we supply various means of communication to contact us - live chat, phone, e-mail messages and support tickets. For your benefit, we now have several phone numbers globally, therefore you are able to call the one which is closer to you. The maximum response time for your e-mail messages and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for days and nights to receive support for any task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated plans
that we offer come with 24/7 customer and technical support, which means that no matter what problem you have, you will be able to get in touch with us and we'll assist you quickly. Our guaranteed response time for every e-mail or ticket that you open via your Hepsia website hosting Control Panel is only 1 hour; typically the response time hardly ever exceeds 20 minutes. Furthermore, we have phone support with several local numbers around the globe as well as a live chat, so you'll be able to get in touch with us and receive more information about our solutions even if you don't have an account yet. We are able to assist you with nearly any question or a problem you may have - payment methods, package specs, e-mail setup, web hosting account settings, and many others. If you use our services, you will not ever encounter an issue where you have to wait for a few days to get a problem solved like you will have to do with lots of other service providers.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server
from us, you can get in touch with us at any time using different channels and the max time that you'll have to wait for an answer is up to one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it is a weekend or a holiday and we can help you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a technical issue, you will be able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an email. If you have any basic questions or you would like to know more about our website hosting services before you order, you can take advantage of our live chat or you can call one of the local telephone numbers that we have in various countries worldwide. If you're looking for assistance with third-party software that you can't set up or manage efficiently, you will be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.