A 99.9% Server Uptime
Our shared hosting platform is based on a secure, top–notch hardware architecture and a significantly customized Linux distribution. So, regardless of what your website is, or how many visitors you’ve got, or even in case there’s a distributed denial–of–service assault, our machines will remain up and running and your web sites will remain visible online.
Our shared hosting plans packages include a 99.9% server uptime guarantee. And regardless of which datacenter you select, our guarantee stays unchanged.
A 99.9% Network Uptime
Along with our cloud hosting system, we’ve also built our very own internal network in all our datacenters. Everything is based on first–rate hardware components provided by Juniper. Also, on each router, we have placed a firewall with an intricate algorithm to help sift all suspicious requests.
As a result, in each of our datacenters – in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe and in our datacenter in Australia, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done our best to minimize all potential risks with our cloud hosting plans and while our company provides excellent technical support, there are times when the client simply isn’t happy with what we have to offer. Or he has to move to a more powerful web hosting service, such as a VPS server or even a dedicated server.
That’s the reason why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not fully satisfied, you will get a refund.
24/7 Technical Support
We’ve meticulously handpicked each individual member of our 24x7 support department to make sure that we can offer you the best customer support service you can possibly get. Each of our support engineers has lots of years of experience working with web hosting accounts behind his back, hence they know very well what they are doing. And they are at your disposal 24–7–365 – you’ll be able to get in touch with them whenever you want and they will reply to you as fast as possible.
Their average support ticket response time is less than twenty minutes, while with many other hosting firms you have to wait for days. What’s more, we offer a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be answered in under an hour.